FAQ
We understand that you may have some questions about our online store and the iPhone cases we offer. Below, you'll find answers to some common questions. If you can't find the information you're looking for, please don't hesitate to reach out to our customer support team.
1. Do you ship iPhone cases globally?
Currently, we ship to various locations. To see the full list, visit our Shipping page. We are always updating it!
2. When can I expect to receive my purchase?
You can typically expect to receive your purchase within 5-14 business days (usually fastest). This depends on your location. However, please note that during peak seasons or promotional periods, there may be a slight delay. Once your order is shipped, you'll receive a tracking number via email to track its progress.
3. Which shipping methods do you offer?
At the moment, we provide standard shipping and are looking to expand into express shipping for faster deliveries.
4. Which payment methods do you accept?
We accept major credit cards, including Apple Pay, Google Pay, Mastercard, Visa, PayPal and more. The available payment options will be displayed during the checkout process.
5. What is your returns and refund policy?
Our returns and refund policy is applicable only in the case of manufacturing defects. If you receive an iPhone case with a manufacturing problem, please contact our customer support team within 14 days of receiving your order to initiate the return. We are unable to offer refunds or accept returns for cases damaged due to accidental drops, misuse, or improper handling. Normal wear and tear, damage caused by water or other liquids, and any modifications made to the product after purchase are not covered by our refund policy. Please visit the Refunds page for more information.
6. Will you create cases for other phone brands?
While our main focus is on iPhone cases, we may consider expanding to other phone brands in the future. We regularly assess market trends and customer feedback to inform our decision-making process. At this time, we do not have a specific timeline for introducing cases for other phone brands. We recommend staying updated through our website and social media channels for any announcements. Your feedback and suggestions are important to us, so please feel free to share your preferences.
7. Can I cancel or modify my order after it's been placed?
We process orders quickly to ensure timely delivery, so we recommend reaching out to our customer support team as soon as possible if you need to cancel or modify your order. While we cannot guarantee any changes, we'll do our best to accommodate your request.
8. How can I contact your customer support team?
You can reach our customer support team by visiting our Contact Us page on our website. We're available to assist you with any questions or concerns you may have.
9. Are the cases wireless/MagSafe compatible?
Yes, our cases do allow the iPhone to charge wirelessly. In order to use MagSafe with our cases, you must place it in between both layers of the case. The MagSafe itself is not included.
We hope this FAQ page has addressed some of your queries. If you have any further questions, please don't hesitate to get in touch. We value your business and look forward to serving you!